At DG Casa, your satisfaction is our top priority.
When You're Happy, We're Happy
We're so glad you found this page!
At DG Casa, your satisfaction is our top priority. We're committed to providing an exceptional experience from start to finish - because when you're happy, we're happy.
If you ever have any issues, questions or concerns about your DG Casa furniture, our dedicated Customer Care team is here to make things right.
Connect With Us, Simple as Can Be
Consider us your personal support squad, ready to lend an ear and go the extra mile to ensure you love your purchase.
Additional Helpful Information
At DG Casa, we want you to love your purchase. If for any reason you're not completely satisfied, we accept returns within 30 days of delivery as long as the item is unused and in its original packaging. A 15% restocking fee will be deducted from your refund to cover handling costs.
To initiate a return, simply contact our friendly customer service team. We'll walk you through the easy process and once your return is approved, you'll get a prompt refund for the remainder of the purchase price.
If you receive a defective product, reach out to us right away with photos. We'll take care of a replacement or full refund - your happiness is our top priority.
For more details on eligible items, original packaging requirements, and processing times, please refer to our complete return policy.
Our team is always here to help if you have any other questions!
For orders placed directly through Amazon or Walmart with us as the seller, expedited shipping isn't currently offered. This is due to the size and weight of our well-crafted pieces. Instead, we'll ship your order via FedEx or UPS Ground, with a snappy transit time of just 2-5 business days.
If you purchased from another online marketplace, feel free to reach out to that specific seller regarding expedited shipping options. Our team is always happy to assist with any shipping-related queries for orders through our own website.
No matter where you shopped, we'll ensure your DG Casa furniture arrives safe and sound in a reasonable timeframe. After all, good things come to those who wait (just a little bit)!
Oh no, that's frustrating! At DG Casa, we want your furniture assembly to be a total breeze. If any pieces are missing from your order, just let us know and we'll make it right.
First, double check that the missing pieces aren't hiding in the packaging. We recommend carefully going through all boxes and packing materials before reaching out.
If you've confirmed the pieces are definitely not there, simply contact our Customer Care team by submitting an email in the form above, or by emailing service@dgcasa.com.